Cool Heads, Quick Thinking: Teaching Staff to Solve Problems Under Pressure - Camp Code #169
When Counselors Freeze: Teaching Staff to Think Clearly Under Pressure
On this episode of camp code our hosts Gabrielle and Beth get real about a moment every camp leader has seen. A camper is crying, two kids are arguing, the plan is falling apart, and the counselor just freezes. Instead of treating that as a failure, they unpack what is actually going on. Most staff have never been taught how to think under pressure. So when things get intense, their brains do exactly what brains do. They panic, shut down, or rush in too fast. This episode focuses on how to change that by teaching simple, practical skills like pausing for a few seconds, noticing what is really happening, and choosing one small helpful action instead of trying to fix everything at once.
What makes this conversation land is how grounded it is in real training. Gabrielle and Beth share hands-on activities and simple frameworks like stopping, approaching appropriately, and speaking kindly, all designed to build confidence through practice. The goal is not perfection. It is helping staff feel steady enough to act, ask good questions, and know when to call for help. When counselors practice these skills ahead of time, they are far more likely to stay calm and capable when camp life gets messy, which it always does.
Best Practice for Leadership Training
From Beth,
Normalize asking for help by teaching staff that strong leadership is not about handling everything alone, but about knowing when to involve others. Many new counselors see asking for help as failure, but in reality, it is a sign of good judgment. During training, you can bring this to life with a simple “helpline” exercise by creating three zones: handle it yourself, ask a peer for support, or call a supervisor immediately. As staff place themselves along the line in response to different scenarios, they begin to understand how others assess risk and responsibility, and it opens up meaningful discussion.
The bigger goal is to reinforce a clear thinking process that staff can rely on: pause, notice what is happening, take a small helpful action, ask questions, make a thoughtful decision, and get support when needed. When staff have the chance to practice this in real scenarios, they build confidence and are far less likely to freeze when challenging moments come up.
Your Hosts:
Beth Allison, Camp Consultant - Go Camp Pro
Gabrielle Raill, Camp Director - Camp Ouareau
Ruby Compton, Chief Exploration Officer - Ruby Outdoors
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