Coaching Staff Who Struggle to Receive Feedback - with Dave Brown - The Camp Owners Podcast #75
High Standards, Real Buy In: Feedback Strategies Staff Will Actually Hear and Use
Why do some staff shut down when given feedback and how can leaders break through? In this episode, your hosts sit down with Dave Brown, LCSW, to explore brain-aligned strategies that help young staff actually hear, process, and act on feedback. Listen in as they unpack the “mentor’s dilemma” and share practical tools like transparency statements, belonging stories, and low stakes check-ins that build trust while maintaining high standards. If you’re looking to strengthen your feedback culture without sacrificing relationships, this episode offers clear, actionable approaches you can start using right away.
07:00 From Social Work To Camp
08:21 Launching Fence Post Learning
11:40 Why Feedback Feels Hard
12:45 Mentor’s Dilemma
15:55 Fragility Causes
21:53 High Standards, High Support
26:04 Transparency Statements Tool
29:15 Building Feedback Culture
33:51 Training Middle Managers
36:29 Why Feedback Breaks Down
37:42 Trusting Others With Feedback
40:42 Why Connection Matters
46:04 Belonging Stories Tool
50:15 Balance Scale Support
53:52 Mentoring Campers
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Your Hosts:
Howie Grossinger - Co-owner/Director - Camp Robin Hood, Partner - Camp Walden & Madawaska Camps
Kelly Schuna - Owner - Hidden Pines Ranch
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Your Guests:
Dave Brown, LCSW - Founder - Fence Post Learning, Director - Mountain Camp
Episode Links:
Coping Mechanisms from Fence Post Learning
10 to 25: The Science of Motivating Young People
Thanks to our sponsors:
Camptivities
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